Matalika, Keith; Ssebagabo, Elly Silva; Kebba, Samuel Paul; Nakendo, Ibrahim; Kabenge Tushabe, Tonny (Makerere University, 2023-01-27)
The Uganda police force uses the helplines of 112 and 999 to respond to emergency calls from the public. The use of these helplines however is associated with a number of challenges which has made response of the dispatchers ...