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    • Automation of customer support in the telecom industry using machine learning 

      Bubuka, Sharif; Jemba, Tony; Engena, Jerome Brian; Namutebi, Mary Brenda (Makerere University, 2022)
      The purpose of this study was to establish the functional loopholes in the customer support rendered in the telecom industry in Uganda, with a major focus on Twitter as the support channel, in order to assess how best the ...